For all consumers who have a STOD type meter (a programmable meter that records every half hour), there is no charge at all. For consumers who do not have a STOD type meter, there is a charge for installing a new meter or changing the meter. This cost according to a Decision by CERA is paid by the consumer to the Distribution System Operator (DSO).

No. There will be no power outages, as the change is purely accounting. The supply of electricity is guaranteed by the Cyprus Transmission System Operator (TSO).

The Regulated Charges are the same for all Suppliers, including EAC-Supply and are regulated by CERA. These include Electricity transmission and distribution network charges, Ancillary Network Services, Public Service Obligations Charge, RES and Energy Saving Fund and Other Charges.

For any failure, as a network user, you should contact the Distribution System Operator (DSO) by calling 1800.